Q&A
1. What is Gemwater?
Experts all over the world agree that water can be restructured, or "informed" in many different ways. One of these ways is using radiation. Take for example a microwave: Put a glass with water in a running microwave for some time and it will begin to boil. The microwave shoots waves at the water molecules that causes them to vibrate. Everything that emits radiation can influence water. A very natural and subtle source of radiation are gems (or crystals). People have been using gems to infuse their drinking water for thousands of years. The ancient Greek did it and wise men and women in the Middle Ages. Of course they couldn't understand the scientific process but they realized, it changed something in their water. Something they could feel and taste. Over the time, they studied the effects of this "gem water" and developed a tradition called "crystal healing".
VitaJuwel has rediscovered this tradition and created glass vials that contain different blends of crystals, following tested and tried "recipes". VitaJuwel is the only way to inspirit water naturally and revitalize it with its original quality like fresh from the spring.
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* Any information on the effect of crystals and gems on the body is intuitive in nature and not scientifically verified. VitaJuwel cannot guarantee results with any gem or crystal. You should never substitute gems or crystals for professional medical treatment when indicated for any condition.
2. Is there proof that the gems change the properties of water?
There's no other substance on earth that has a greater influence on our wellbeing than water. If you begin to engage yourself with the mysteries of water, you'll very soon come across one name: Dr. Masaru Emoto. No present-day scientist has studied the true nature of water more intensely than the recently passed away and greatly missed Japanese researcher and author of the New York Times bestseller “The Hidden Messages in Water ” available HERE. Crystal images by Dr. Emoto‘s laboratory verified that water treated with VitaJuwel gem vials regains its original, natural energy and thus is comparable to fresh spring water.
Also, German scientists have proven that water becomes more alkaline and the oxygen content increases with VitaJuwel gem vials. The tests showed: „With VitaJuwel, drinking water reaches a quality level otherwise only found in natural spring water.“
Like in the natural cycle of water, with VitaJuwel gem vials the natural element stone regenerates the natural element water.
And besides, the best way to prove it is to try for yourself. Don't believe us, just drink! :)
3. How do I use my VitaJuwel gem vial properly?
Preparing gemwater with a VitaJuwel gem vial is easy: Simply place your gem vial inside a pitcher (preferably made of glass), fill it up with regular drinking water and wait for 7 - 10 minutes. That's all it takes! You can either leave the gem vial inside the pitcher or take it out. Crystal images by the Hado Life laboratory, which was co-founded by Dr. Masaru Emoto, verified that water treated with VitaJuwel regains its original, natural energy and thus is comparable to fresh spring water.
4. How do the gems affect the water although they are sealed inside the glass vial?
It's a common misunderstanding that crystal water or gemwater is made in a process that includes minerals dissolving in water. You actually DON'T want to have a physical component from gems / crystals dissolving in your water as it doesn't improve it at all. Gemwater is made by the subtle radiation of the gems. As you know from sun rays, magnetic rays or microwaves, radiation waves pass through glass. That's the same with the gems' radiation.
5. What keeps me from preparing gemwater by simply placing the gems directly in the water?
In the past, gems were put directly in the water to prepare gemwater or "crystal elixirs" and therefore had to be cleaned regularly. Besides the cleaning issue, stones often also emit hazardous substances (e.g. bedrock). Those contaminations were consumed along with the water. Some healing crystals that can be used in external applications without a problem may even release toxic substances if they are placed directly in water.
The perfect way to avoid those issues in preparing gemwater is to use gem vials by VitaJuwel as the gems are sealed in the glass vial and infuse the water without having a direct physical contact.
Seriously, why would you want to put something you dug up from the earth put in your drinking water, when there's a much more hygienic way to prepare gemwater?
6. Does gemwater taste different than regular water?
Almost all of our customers report a difference in taste between regular drinking water and gemwater. Even the different VitaJuwel gem blends are reported to taste different. The difference is often perceived as very subtle, as a change in the texture of the water. Try for yourself!
7. How long am I supposed to leave my VitaJuwel gem vial in my water?
Gemwater experts suggest that you leave the gem vial in a decanter with about 1.5 liters of drinking water for 7 - 10 minutes to get the full experience.
8. How do I clean my VitaJuwel gem vial and my VitaJuwel decanter?
The gem vials and decanters are NOT dishwasher-safe. Wash them by hand using lukewarm water. Do not use chemicals or abrasive cleaners. To remove lime scale from inside the decanter, fill it with water and 2 tbsp. of white vinegar. Leave it overnight and rinse it very thoroughly with clean water the next day.
11. How long after I remove my VitaJuwel gem vial from the decanter will the water stay infused?
That depends a lot on the quality of the water you use to prepare your gemwater with and any sources of radiation nearby that might influence the water's structure. Experience has shown that filtered water with no nearby radiation stays infused for up to 2 days.
12. For how long do the gems emit their energy? Do I have to recharge the gem vial?
Well, if you ask 5 experts you might get 5 different answers on this topic. There is no single truth to this. In our personal believe, the gems do not have to be recharges and won't lose their "powers" in our lifetime. All of the crystals we use are hand-selected, natural pieces taken from the earth. They are age-old and have been created in red heat, eons ago. They haven't lost their energy in the time since and we don't see a reason why they should in a human's short lifespan. But hey, it certainly wouldn't hurt the gems' properties if you'd place your VitaJuwel gem vial in the morning sun or in moon light. Who knows? :)
13. What kind of water works best to create gemwater?
We recommend to use purified water. Either bottled (but please don't buy plastic bottles!) or filtered at home. Personally, we love Castle Rock Water. Sparkling water isn't your best choice as it will taste dull after some time in a decanter.
14. Is my VitaJuwel gem vial very fragile? How do I handle it properly?
To a lot of our customers, VitaJuwel gem vials are pieces of art and "Jewelry for Water". They might seem to be very fragile, but they are also tools made for a purpose. Our master glassblowers know their trade and create gem vials from lead-free glass that are very sturdy and robust. But PLEASE be aware that they are made of glass. Handle them with the same care as a precious wine glass. Avoid impacts, blows or strokes. Don't drop it. Don't freeze, boil or microwave it. Avoid temperatures below 45° F and above 95° F. Love your vial and it will pay it back! :)
15. Can I use my VitaJuwel gem vial to prepare tea or coffee?
Lots of gemwater lovers report that they use their VitaJuwel gem vial with juices with the effect that they taste less acidy.
Amethysts enjoy a long association with Dionysus, the God of Wine. The ancient Greek created drinking vessels from amethysts, believing that the stone would prevent from getting drunk. The word “amethyst” means “not intoxicated” (from Greek a- “not” + methystos “intoxicated”). A little while ago, selected wineries and professional sommeliers rediscovered the ancient tradition to enhance their wine with amethysts and achieved amazing results. Nowadays, as opposed to a few thousand years ago, amethysts are no longer placed directly into the wine. Our VitaJuwel Vino softens the wine's natural acids and makes it taste smoother. Fill your decanter with a bottle of wine, place the gem vial in it and wait for 7-10 minutes. You‘ll be amazed....but don‘t expect to stay sober. And PLEASE, always drink responsibly!
16. Does my VitaJuwel gem vial also work with other beverages like juices or alcoholic drinks?
Of course you can heat up gemwater and use it to prepare tea or coffee, but please remove your gem vial first! We know from physics that boiling changes the structure of the water. The same way, boiling will affect gemwater. We have lots of customers who report that tea tastes more aromatic when prepared with gemwater.
18. What gem blend works best for me?
With great care we've "tailored" 17 gem blends to suit every need you might have. Every blend focuses on different aspects. Finding the right blend for you depends a lot on what purpose you'd like to use the vial for and where your special needs and wishes lie. We've experienced that the first impulse is most times the right one. If that doesn't help, a lot of beginners start with the WELLNESS blend, as this basic, well-balanced composition was used to inspirit water for hundreds of years by many generations of gemwater lovers.
Due to restrictions made by the federal government, we cannot give you any advise on how different gems might affect your health or wellbeing. If you want to learn more on the old tradition of crystal healing or what crystal experts have to say on the use of specific stones or blends, we recommend a great book by M. Gienger and J. Goebel. It is called "Gem Water" and is available in our
ONLINE STORE. Another excellent online source of knowledge on crystals is Crystal Vaults.
19. How are the gem vials made?
Each of our VitaJuwel gem vials is handcrafted by master glassblowers in Bohemia. They use premium, lead-free glass and hand-selected gems. The process of heating, melting and cooling of a single vial takes about 24 minutes and is patented worldwide! All of our gems are fairly-traded. Before used in our gem vials, they are cleaned thoroughly in a special, 8-step process. The special liquid inside the gem vial prevents the crystals from getting mossy and the vial from getting dim. It's natural and harmless, even if accidentally swallowed.
20. Can I change the gems inside my gem vial?
We don't recommend doing that. It's a little bit like mixing apple juice with orange juice. You probably won't like it. Every gem blend we offer has been tested and tried by thousands of people. Combination of different blends haven't.
21. What do I do when my gem vial gets damaged?
Before every use make sure your gem vial is free of any damages. If it has cracks or other damages, STOP USAGE immediately. Damaged vials are not safe for usage and may cause physical harm. The liquid inside the vial is NOT hazardous. If you have swallowed any pieces from your product SEEK IMMEDIATE MEDICAL ATTENTION!
The gems inside my VitaJuwel are beautiful but look a little different than I saw in another vial.
Gems and crystals are unique like everyone of us. They are age-old natural products and therefore may vary in size, shape and color.
22. Can I combine different vials in one decanter?
We don't recommend doing that. It's a little bit like mixing apple juice with orange juice. You probably won't like it. Every gem blend we offer has been tested and tried by thousands of people. Combination of different blends haven't.
23. Who came up with this idea?
Well, our founder Ewald Eisen, probably one of the biggest water lovers in Southern Germany, used to put crystals directly in the water to infuse it. Until in 2007 he was just tired of cleaning his crystals all of the time and was annoyed by the crystals getting dull over the time. After several sleepless nights, dozens of drawings and numerous meetings with Bohemian glass craftsmen, a new invention was born – the VitaJuwel vial! At first he just had some produced for himself, friends and family but very soon after, friends of his friends wanted them and demand grew rapidly. Now he and his two sons, together with their staff, lead a business that has offices in Southern Germany, Austria and California, supplies several distributors and thousands of customers in over 30 countries all over the world with their gemwater accessories.
24. Delivery from VitaJuwel Hong Kong?
Delivery
It is our aim to post your order as soon as possible. Every effort will be made to keep you up-to-date on the progress of your order. Glass products are sent using the services of SF express / Kerry Express - please note that the guarantee of delivery times is from SF express / Kerry Express but not VitaJuwel Hong Kong.
If purchase under HK$500, $42 will be charged.
If purchase over HK$500, FREE delivery
* We do not provide SF EF Locker service *
SF Express Service Line: (852) 2730 0273
https://www.sf-express.com/hk/tc/
Kerry Express Service Line: (852) 3513 0888
https://hk.kerryexpress.com/track
Delivery time (Monday to Friday - Public holidays are not included)
When the order is confirmed, it will be sent out within 1-3 working days.
We will ensure that the product is shipped without any damage.
Refunds and Returns
All items are Non-Exchangeable & Non-Refundable. We aim to package all our products as carefully as we can and the parcels will be clearly labelled that the contents are fragile. If your VitaJuwel parcel arrives damaged please must be notified by call or email within 3 days of receiving your parcel. We will deal with it as soon as possible, otherwise, there will be no exchange.
Tel: 3528 0300
Email: info@vitajuwel.com.hk
Office hours: Mon - Fri 10am-6pm
Public Holidays OFF
9. How do you clean the Era decanter ?
It's super easy to clean. You might use brushes . And gently hand wash it on natural detergent and warm water.
10. How do you clean the ViA water bottle?
Easy. Detach the gem pod from the bottle. Unscrew the glass part with the stone from the lid. Take the silicone washers out of thelids and clean everything throughly with a ,ild detergent. Rinse it well and ket it air dry overnight.
*Personally like to hand wash the glass cylinder but feel free to put in the dishwasher.
17. Would I find identical pattern and color between two ViA bottles?
Gems and crystals of VitaJuwel are natural products, and may vary in size, shape, and color. The look of each gem in VitaJuwel may differ from the images depicted on marketing materials (Web page, brochure, etc.) and from each other.
